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We purchased a refrigeration unit for our business that arrived damaged. I contacted AJ Madison about the issue and wanted to replace the unit. They said they no longer had it in stock, so I asked for a refund. We had since moved the bank account that was used to make the purchase. They picked the unit up, but refused to issue us a refund check. After trying to work very politely with the customer service department for 3 mos, they have quit communicating with me at all. I have reached my limit and have submitted all of my supporting... Read more

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THEIVES .... THEIVES AND CROOKS AND LIARS!!!! We purchased a 3k$ stove and suggested we get the EXTRA EXTENEDED WARRANTY THAT WOULD COVER ANY AND ALL PROBLEMS UP TO AND INCLUDING REPLACEMENT!!!! Well ., the stove came with a door that would not close all the way so after 25 yes 25 phone calls and multiple bs.. They sent out a repairman, great guy. He informed me that the frame of the stove was bent and the unit was un repairable.. As the repair man was in our home we called AJ Madison to make sure that they were told by the repair man and a... Read more

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AJ madison will not accept returns, even for unopened items. We purchased a duct fan kit that does not fit our kitchen. We cannot use it. It’s not opened. We will pay for return shipping! They do not respond to our emails. They stole our money and we want it back. Will never purchase from again. In a world where we have so many places to purchase from online, they have been completely unprofessional, impolite and unethical. we tried supporting small companies but with this behavior, I'll be buying from Amazon next time. Will never purchase... Read more

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Recently bought an LG microwave oven. Upon arrival it didn't work. AJMadison said not their problem and take it to repair center. Madison refused to provide replacement or cover return shipping. I asked if we got it fixed locally would they provide extended warranty. Madison refused! They've lost my future business. Add comment

I ordered a SMEG refrigerator online from AJ Madison. After completing the order I realized I ordered the wrong swing on door. I called to change the product BEFORE DELIVERY and they wanted to charge me a 30% restocking fee of $750.00 even though I was still buying the refrigerator from them! The return terms say 15-30% restocking fee if you RETURN an item, not if delivery is rejected. And there is no 15% fee - it's 30%. There is no difference whether or not you've accepted the order, opened the box or simply rejected delivery. I... Read more

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I purchase a dishwasher from AJ Madison in July. At that time I was having a custom kitchen built. I failied to open and inspect the dishwasher within the 48 hours that AJ Madison fine print states that you must do in order to file your claim. The dishwasher looked as though it had obviouslybeen dropped. I contacted their customer service department and they would do nothing....I was forced to purchase another dishwasher, but NOT FROM THEM!!! They would do nothing to honor the issue that either they or their shipping company created. I would... Read more

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My experience started off bad right from the start when I placed my order. AJ Madison called me to say my credit card was not approved. When I called the credit card company they said there was no problem and the transaction had been approved. After getting the AJ Madison rep on the phone along with the credit card company the rep was very rude, even the credit card person made reference to how rude she was. The order was placed and it took a month to get the dishwasher. No indication that the order was on back order, out of stock, or really... Read more

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We purchased 2 air conditioning units from AJ Madison in June, 2014. I mine as well say as well, they were Freidrich brand Air Conditioners. I had them installed and ever since they were installed one of the units has worked fabulously and the other has never worked. It continues to trip after a period of time and shuts off. We must then go outside and push a button to have it come back on again. Then it is only a matter of time before the unit shuts off again. I have spent hours on the phone with Freidrich and asked AJ Madison to please... Read more

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Our $4,500 gas range was missing a part. AJ Madison won't make good on this stating we waited over 30 days to notify them and that this is clearly stated on their website. We ordered over the phone not from their website, and there was no mention of this policy by the salesperson. Initially customer service said they would order the part for us for free from the manufacturer, then they emailed saying they would not be ordering this for us as we waited more than 30 days. We told them that we ordered over the phone and there was no mention of a... Read more

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Ordered a Frigidaire beverage center. Shipping arrived later than stated. After plugging in the unit it would not go below 39 degrees. All the specifications stated 33 degrees to 50 degrees. Customer service was incredibly rude, stated they cannot take returns even though I had all packaging, They arranged for a service technician to come out, after coming out, the tech called Frigidaire, they recommended replacing control panel. Had to make another appointment. Tech came out and replaced. now the unit temp control reads 1 through 9.... Read more

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