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1.5 Based on 7 reviews
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AJ madison will not accept returns, even for unopened items. We purchased a duct fan kit that does not fit our kitchen. We cannot use it. It’s not opened. We will pay for return shipping! They do not respond to our emails. They stole our money and we want it back. Will never purchase from again. In a world where we have so many places to purchase from online, they have been completely... Read more

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Recently bought an LG microwave oven. Upon arrival it didn't work. AJMadison said not their problem and take it to repair center. Madison refused to provide replacement or cover return shipping. I asked if we got it fixed locally would they provide extended warranty. Madison refused! They've lost my future business. Add comment

I ordered a SMEG refrigerator online from AJ Madison. After completing the order I realized I ordered the wrong swing on door. I called to change the product BEFORE DELIVERY and they wanted to charge me a 30% restocking fee of $750.00 even though I was still buying the refrigerator from them! The return terms say 15-30% restocking fee if you RETURN an item, not if delivery is rejected. ... Read more

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I purchase a dishwasher from AJ Madison in July. At that time I was having a custom kitchen built. I failied to open and inspect the dishwasher within the 48 hours that AJ Madison fine print states that you must do in order to file your claim. The dishwasher looked as though it had obviouslybeen dropped. I contacted their customer service department and they would do nothing....I was forced to... Read more

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My experience started off bad right from the start when I placed my order. AJ Madison called me to say my credit card was not approved. When I called the credit card company they said there was no problem and the transaction had been approved. After getting the AJ Madison rep on the phone along with the credit card company the rep was very rude, even the credit card person made reference to how... Read more

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We purchased 2 air conditioning units from AJ Madison in June, 2014. I mine as well say as well, they were Freidrich brand Air Conditioners. I had them installed and ever since they were installed one of the units has worked fabulously and the other has never worked. It continues to trip after a period of time and shuts off. We must then go outside and push a button to have it come back on... Read more

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Our $4,500 gas range was missing a part. AJ Madison won't make good on this stating we waited over 30 days to notify them and that this is clearly stated on their website. We ordered over the phone not from their website, and there was no mention of this policy by the salesperson. Initially customer service said they would order the part for us for free from the manufacturer, then they emailed... Read more

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Ordered a Frigidaire beverage center. Shipping arrived later than stated. After plugging in the unit it would not go below 39 degrees. All the specifications stated 33 degrees to 50 degrees. Customer service was incredibly rude, stated they cannot take returns even though I had all packaging, They arranged for a service technician to come out, after coming out, the tech called Frigidaire, they... Read more

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Ordered a refrigerator on 15 December 2015. I knew it would probably not be after Christmas for it to be delivered from their location in NY to Alabama. It has now been 18 days (2 January 2015) and item has still not been delivered. just got off the phone with a rather rude lady who kept reading from a script telling me the item would not be delivered until next week over and over and over... Read more

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This company is a classic example of doing everything possible to make you give up and keep a defective appliance. They do not return calls. Customer service is pathetic. Never respond to emails. State that they never receive emails within their "2 day" response time. Tell you to call back at 5:30 pm... and they close at 5:00 pm... They threaten you with a 30% restocking fee to return any item. I... Read more

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