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    • Charge for rejecting delivery1

  • Feb 27
  • Appliances and Electronics
  • New York, New York
  • Smeg Rerfigerator
  • 105
  • REVIEW RATING 3/5

I ordered a SMEG refrigerator online from AJ Madison. After completing the order I realized I ordered the wrong swing on door. I called to change the product BEFORE DELIVERY and they wanted to charge me a 30% restocking fee of $750.00 even though I was still buying the refrigerator from them! The return terms say 15-30% restocking fee if you RETURN an item, not if delivery is rejected. ... Read more

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  • Feb 14
  • Appliances and Electronics
  • Coatesville, Pennsylvania
  • Dishwasher
  • 64
  • REVIEW RATING 4/5

I purchase a dishwasher from AJ Madison in July. At that time I was having a custom kitchen built. I failied to open and inspect the dishwasher within the 48 hours that AJ Madison fine print states that you must do in order to file your claim. The dishwasher looked as though it had obviouslybeen dropped. I contacted their customer service department and they would do nothing....I was forced to... Read more

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  • Feb 13
  • Appliances and Electronics
  • Dishwasher
  • 63
  • REVIEW RATING 3/5

My experience started off bad right from the start when I placed my order. AJ Madison called me to say my credit card was not approved. When I called the credit card company they said there was no problem and the transaction had been approved. After getting the AJ Madison rep on the phone along with the credit card company the rep was very rude, even the credit card person made reference to how... Read more

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  • Jan 28
  • Appliances and Electronics
  • Montclair, New Jersey
  • Air Conditioner
  • 41
  • REVIEW RATING 3/5

We purchased 2 air conditioning units from AJ Madison in June, 2014. I mine as well say as well, they were Freidrich brand Air Conditioners. I had them installed and ever since they were installed one of the units has worked fabulously and the other has never worked. It continues to trip after a period of time and shuts off. We must then go outside and push a button to have it come back on... Read more

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  • Jan 22
  • Appliances and Electronics
  • Sedona, Arizona
  • Gas Range
  • 33
  • REVIEW RATING 4/5

Our $4,500 gas range was missing a part. AJ Madison won't make good on this stating we waited over 30 days to notify them and that this is clearly stated on their website. We ordered over the phone not from their website, and there was no mention of this policy by the salesperson. Initially customer service said they would order the part for us for free from the manufacturer, then they emailed... Read more

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  • Jan 08
  • Appliances and Electronics
  • Broomfield, Colorado
  • Frigidaire Beverage Center
  • 48
  • REVIEW RATING 4/5

Ordered a Frigidaire beverage center. Shipping arrived later than stated. After plugging in the unit it would not go below 39 degrees. All the specifications stated 33 degrees to 50 degrees. Customer service was incredibly rude, stated they cannot take returns even though I had all packaging, They arranged for a service technician to come out, after coming out, the tech called Frigidaire, they... Read more

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  • Jan 02
  • Appliances and Electronics
  • Dawsonville, Georgia
  • Refrigerator
  • 57
  • REVIEW RATING 4/5

Ordered a refrigerator on 15 December 2015. I knew it would probably not be after Christmas for it to be delivered from their location in NY to Alabama. It has now been 18 days (2 January 2015) and item has still not been delivered. just got off the phone with a rather rude lady who kept reading from a script telling me the item would not be delivered until next week over and over and over... Read more

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  • Dec 01, 2014
  • Appliances and Electronics
  • Appliance
  • 49
  • REVIEW RATING 3/5

This company is a classic example of doing everything possible to make you give up and keep a defective appliance. They do not return calls. Customer service is pathetic. Never respond to emails. State that they never receive emails within their "2 day" response time. Tell you to call back at 5:30 pm... and they close at 5:00 pm... They threaten you with a 30% restocking fee to return any item. I... Read more

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  • Aug 06, 2014
  • Appliances and Electronics
  • Los Angeles, California
  • Defective Compact Kitchen
  • 98
  • REVIEW RATING 4/5

Bought Compact Kitchen from them. The item arrived 10 days later with 4 hour "window" (add said no signature). Then inspected the item after it was delivered - it was dropped from at lest 3 feet. The item was opened and all components were stolen. Wasted $800. Do yourself a favor and don't deal with those crooks. The packing fell apart after i touched it. box was not even duct taped. Total... Read more

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  • Jun 25, 2014
  • Appliances and Electronics
  • Bellevue, Washington
  • False Price Advertising
  • 130
  • REVIEW RATING 3/5

I bought a portable air conditioner they advertised for $99.00. I received it and I called to order another one for that price. They said they made a mistake with the price and I later discovered they charged my card for $39.00 without my authorization which is a crime, credit card fraud. I have the receipt that shows $99.00 for the purchase. Its not my fault they advertised and sold the item for... Read more

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