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  • 1 day ago
  • Appliances and Electronics
  • Montclair, New Jersey
  • Air Conditioner
  • 1
  • REVIEW RATING 3/5

We purchased 2 air conditioning units from AJ Madison in June, 2014. I mine as well say as well, they were Freidrich brand Air Conditioners. I had them installed and ever since they were installed one of the units has worked fabulously and the other has never worked. It continues to trip after a period of time and shuts off. We must then go outside and push a button to have it come back on... Read more

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  • Jan 22
  • Appliances and Electronics
  • Sedona, Arizona
  • Gas Range
  • 7
  • REVIEW RATING 4/5

Our $4,500 gas range was missing a part. AJ Madison won't make good on this stating we waited over 30 days to notify them and that this is clearly stated on their website. We ordered over the phone not from their website, and there was no mention of this policy by the salesperson. Initially customer service said they would order the part for us for free from the manufacturer, then they emailed... Read more

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  • Jan 08
  • Appliances and Electronics
  • Broomfield, Colorado
  • Frigidaire Beverage Center
  • 20
  • REVIEW RATING 4/5

Ordered a Frigidaire beverage center. Shipping arrived later than stated. After plugging in the unit it would not go below 39 degrees. All the specifications stated 33 degrees to 50 degrees. Customer service was incredibly rude, stated they cannot take returns even though I had all packaging, They arranged for a service technician to come out, after coming out, the tech called Frigidaire, they... Read more

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  • Jan 02
  • Appliances and Electronics
  • Dawsonville, Georgia
  • Refrigerator
  • 25
  • REVIEW RATING 4/5

Ordered a refrigerator on 15 December 2015. I knew it would probably not be after Christmas for it to be delivered from their location in NY to Alabama. It has now been 18 days (2 January 2015) and item has still not been delivered. just got off the phone with a rather rude lady who kept reading from a script telling me the item would not be delivered until next week over and over and over... Read more

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  • Dec 01, 2014
  • Appliances and Electronics
  • Appliance
  • 37
  • REVIEW RATING 3/5

This company is a classic example of doing everything possible to make you give up and keep a defective appliance. They do not return calls. Customer service is pathetic. Never respond to emails. State that they never receive emails within their "2 day" response time. Tell you to call back at 5:30 pm... and they close at 5:00 pm... They threaten you with a 30% restocking fee to return any item. I... Read more

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  • Aug 06, 2014
  • Appliances and Electronics
  • Los Angeles, California
  • Defective Compact Kitchen
  • 83
  • REVIEW RATING 4/5

Bought Compact Kitchen from them. The item arrived 10 days later with 4 hour "window" (add said no signature). Then inspected the item after it was delivered - it was dropped from at lest 3 feet. The item was opened and all components were stolen. Wasted $800. Do yourself a favor and don't deal with those crooks. The packing fell apart after i touched it. box was not even duct taped. Total... Read more

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  • Jun 25, 2014
  • Appliances and Electronics
  • Bellevue, Washington
  • False Price Advertising
  • 90
  • REVIEW RATING 3/5

I bought a portable air conditioner they advertised for $99.00. I received it and I called to order another one for that price. They said they made a mistake with the price and I later discovered they charged my card for $39.00 without my authorization which is a crime, credit card fraud. I have the receipt that shows $99.00 for the purchase. Its not my fault they advertised and sold the item for... Read more

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  • Apr 06, 2014
  • Appliances and Electronics
  • New York City, New York
  • Missing Part
  • 89
  • REVIEW RATING 4/5

What a horrible company. I bought an expebsive Electrolux washer. When I asked the salesman why I should but from then he answered that they give the best service. Well that's not true. When I received my order,one of the pedestals were missing a latch which was supposed to be inside(the other pedestal had it). So they delivery guys just dropped it in the middle if my home and said that I should... Read more

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  • Feb 06, 2014
  • Appliances and Electronics
  • Refrigerator
  • 134
  • REVIEW RATING 5/5

I ordered a fridge on the 31st, from AJ Madison, and specifically asked about the delivery time and was told 7-10 business days. It shipped on the 1st....or so the email stated. I waited one week and kept checking the tracking number to see the status had not changed. I called their Customer Service # and got Debra who was a "manager" and was told that they were sure it had left the Home... Read more

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  • Jan 28, 2014
  • Appliances and Electronics
  • Beaverton, Oregon
  • Customer Service
  • 97
  • REVIEW RATING 3/5

Was lured in by low prices and free shipping. Living on the west coast, I was a little worried about purchasing from an retailer based in NY. However, I planned ahead and ordered early. Almost 6 weeks later and I still don't know when I'm going to get my high-end gas range! Sporadic updates from customer service. AJ Madison is placing blame on the weather and the shipper. They offer little to... Read more

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