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4 comments

The old saying "time is money" applies to this outfit. Customer Service SUCKS, The company called HomeSite they use for delivery is pathetic.

Totally POOR experience with a promised delivery NOT made. You end up on hold trying to get their customer service dept. WOULD NOT RECOMMEND !!!! Go to Sears, Lowes or Home Depot where reputation matters.

I tried to cancel my order and these folks wanted a 30% re-stocking fee.

This company is trying to provide national service but they do not have the support needed. I would think that they WILL NOT BE IN BUSINESS too long as they can't deliver SERVICE

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Anonymous
#1370390

AJ Madison DOES suck... I'm a New Yorker, an after trying to deal with their customer service, BEFORE i made a purchase, I'm pleased to say they will never get my business....

they are truly horrendous at communication, and I'm glad I didn't make the mistake of buying from them. I'll tell you I think the same of Sears, and plan to be suing them for our refrigerator that went bust a few months after the warranty expired.

Better to use Plessers (my choice), or US appliance, or Abes of Maine, or Home Depot, etc. A word to the wise.

Anonymous
#1048787

AJ Madison & their delivery service sucks. A bunch of *** Yankees & incompetents.......Not worth saving the sales tax.

Anonymous
to Anonymous #1370400

Try not to be prejudiced because of where they are located... it's just as stupid as if I said some company sucks because they are in the south. They suck because they suck, NOT because of where they are.

Anonymous
#350460

You are absolutely right. They have low prices but their customer support is horrible.

I too ordered from them and after receiving the wrong product it took me almost 45 mins on hold and two transfers before I could get someone to help me.

Also, they are based in N.Y. And it takes at least 7 days to receive it.

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