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I ordered a SMEG refrigerator online from AJ Madison.

After completing the order I realized I ordered the wrong swing on door. I called to change the product BEFORE DELIVERY and they wanted to charge me a 30% restocking fee of $750.00 even though I was still buying the refrigerator from them!

The return terms say 15-30% restocking fee if you RETURN an item, not if delivery is rejected. And there is no 15% fee - it's 30%. There is no difference whether or not you've accepted the order, opened the box or simply rejected delivery.

I decided to cancel the order all together and will have to eat $750.00 - but I'll order the refrigerator from a trustworthy company.

Do not buy anything from this company.

Reason of review: Poor customer service.

Monetary Loss: $750.

Preferred solution: Full refund.

I didn't like: Charge for rejecting delivery.

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Anonymous
Brooklyn, New York, United States #1246715

30% restocking fee? That is absurd.

Was considering using them to furnish my new kitchen remodel but no way in ***. Will stick with Home Depot.

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