I ordered a SMEG refrigerator online from AJ Madison.
After completing the order I realized I ordered the wrong swing on door. I called to change the product BEFORE DELIVERY and they wanted to charge me a 30% restocking fee of $750.00 even though I was still buying the refrigerator from them!
The return terms say 15-30% restocking fee if you RETURN an item, not if delivery is rejected. And there is no 15% fee - it's 30%. There is no difference whether or not you've accepted the order, opened the box or simply rejected delivery.
I decided to cancel the order all together and will have to eat $750.00 - but I'll order the refrigerator from a trustworthy company.
Do not buy anything from this company.
Reason of review: Poor customer service.
Monetary Loss: $750.
Preferred solution: Full refund.
I didn't like: Charge for rejecting delivery.